a1971 casio Privacy Policy
This policy fully describes how important your personal information is to us, and how we collect, use, and keep that information secure.
1. Introduction
At a1971 casio, protecting your personal information is one of our top priorities. This Privacy Policy ("Policy") explains what information we collect, how we use it, who we may share it with, and what rights you have regarding your information.
By using this website ("Platform") you agree to the terms of this Policy. We recommend reading this Policy in full before using our Platform. Both this Policy and our Terms and Conditions apply to all use of our services.
This Policy applies only to users who are 21 years of age or older. Users under 21 are not permitted to use our Platform.
If this Policy changes, we will post a notice on the Platform and update the "Last Updated" date. For significant changes, registered users may also be notified separately by email.
2. Information We Collect
a1971 casio collects information from various sources. The information collected can be grouped into the following categories:
2.1 Registration and Account Information
When opening an account, you provide the following information:
- Full name (as shown on your national ID or passport)
- Date of birth (for age verification — minimum 21+)
- Mobile number and email address
- Username and password (stored in encrypted form)
- Payment method details (bKash, Nagad, or Rocket number)
2.2 Identity Verification (KYC) Information
For withdrawals above a certain amount or where identity verification is required, we may request:
- Scanned copy of National ID (NID) or passport
- Selfie photo (for matching against the document)
- Proof of address document (if required)
2.3 Transaction and Gaming Information
The following is automatically recorded during use of the Platform:
- Deposit and withdrawal history, amounts, and timestamps
- Betting and game play records, and win/loss history
- Bonus usage details
2.4 Technical and Device Information
Information automatically collected from your device and browser:
- IP address and device type
- Browser and operating system information
- Session duration and browsing activity
- Information obtained from cookies and similar tracking technologies
2.5 Communication Information
When you contact us via live chat or email, details of that conversation are stored and used to improve service quality.
3. Purpose of Use
a1971 casio uses the information collected for the following purposes:
| Purpose | Description |
|---|---|
| Account Management | Creating, verifying, and securing accounts and managing logins |
| Payment Processing | Completing deposits and withdrawals via bKash, Nagad, and Rocket |
| Customer Support | Resolving issues and providing assistance through live chat and email |
| Fraud Prevention | Detecting unusual activity and protecting account security |
| Bonuses and Promotions | Sending relevant offers and bonuses to you |
| Legal Compliance | Complying with applicable laws and regulations |
| Service Improvement | Improving Platform functionality and user experience |
We do not sell your information to third parties. Information sharing is limited to cases where it is essential for operating the service and to the conditions stated in this Policy.
4. Information Sharing and Third Parties
In certain circumstances, a1971 casio may share your information with third parties. These cases are described below:
4.1 Payment Providers
To complete deposits and withdrawals, we connect with the systems of bKash, Nagad, and Rocket. Required transaction information is sent to the relevant payment gateway. These third parties have their own privacy policies and process information according to those policies.
4.2 Technology and Service Partners
We work with trusted partners for game operations (including Pragmatic Play, PG Soft, JILI, Evolution, Spribe, and other studios), technical infrastructure, and cybersecurity. These partners receive only the information necessary to operate the services and are bound by strict confidentiality agreements.
4.3 Legal Obligations
If we are required to provide information under a court order, a request from a lawful authority, or applicable law, we will fulfil that obligation. Where possible, we will notify you in advance.
4.4 Corporate Restructuring
In the event of a merger, acquisition, or transfer of assets, your information may be transferred to the new ownership. In such cases, data protection under the terms of this Policy will continue.
5. Data Retention and Security
5.1 Retention Period
a1971 casio retains your information for as long as necessary. In general:
- Information for active accounts is retained for the full duration that the account remains open.
- After an account is closed, certain information may be retained for up to five years for legal and audit purposes.
- Transaction records may need to be retained for an extended period under financial regulations.
5.2 Security Measures
To keep your information secure, a1971 casio takes the following technical and organisational measures:
- SSL (Secure Socket Layer) encryption — all data transmitted between your browser and our servers is sent in encrypted form
- Password hashing — passwords are never stored as plain text
- OTP verification — two-step verification for sensitive actions
- Regular security reviews and server audits
- Access controls — only authorised staff can access designated information
Transmitting data over the internet is never 100% secure. However, we maintain the highest industry-standard security measures. Keeping your account password confidential and not logging in from unfamiliar devices is your own responsibility.
6. Cookies and Tracking Technologies
Cookies are small data files stored on your device when you use a website. a1971 casio uses cookies for the following reasons:
6.1 Essential Cookies
These cookies are essential for the basic functionality of the Platform — maintaining login sessions, security verification, and saving preferences. Without them, the Platform will not function correctly.
6.2 Analytical Cookies
Analytical cookies are used to understand which parts of the Platform are used most and to improve services. This information is analysed in aggregate and is not used to identify any individual.
6.3 Cookie Controls
You can set your cookie preferences from your browser settings. Please note that disabling essential cookies may prevent many Platform features from working correctly.
7. Your Data Rights
As a user of a1971 casio, you have certain important rights regarding your own information:
7.1 Right to Access
You can request at any time to find out what information we hold about you. We will respond within a reasonable time.
7.2 Right to Correction
If any information in your account is incorrect or out of date, you can request that it be corrected. For verifiable information, you may be required to provide proof.
7.3 Right to Deletion
In certain circumstances, you can request that your information be deleted. However, some information may be required to be retained for a certain period due to legal obligations or ongoing disputes.
7.4 Right to Restrict Processing
In some cases, you can request that processing of your information be restricted — for example, while the accuracy of information is being verified.
7.5 How to Exercise Your Rights
To exercise any of the above rights, contact our support team via live chat or email. We provide support in Bengali and English, seven days a week, 24 hours a day.
For requests related to account limits or self-exclusion under responsible gambling, detailed guidance is available on our Responsible Gaming page.
8. Protection of Minors
All services of a1971 casio are exclusively for users aged 21 and above. We do not knowingly collect any personal information from anyone under 21.
Date of birth is verified at registration, and age is confirmed through the KYC process where required. If we are informed that information from a minor has been collected by mistake, we will take immediate steps to delete that information and close the relevant account.
For more details on this, read about us — our About Us page contains further information on the organisation's responsible business practices.
9. International Transfer of Data
Our servers and technical infrastructure may be located in various countries. Your information may be transferred to countries outside Bangladesh for processing.
For such transfers, we ensure that the destination country or organisation has adequate data protection measures in place and that agreements or arrangements consistent with the protection standards described in this Policy are in effect.
10. Policy Changes and Updates
a1971 casio may update this Privacy Policy from time to time. Amendments may be needed due to changes in the scope of services, the addition of new technology, or legal changes.
For significant changes, we will post a clear notice on the Platform and, where applicable, notify users by registered email. Continued use of the Platform after any change will be taken as your agreement to the updated Policy.
The current version of the Policy will always be available on this page, and the "Last Updated" date will be shown at the top of the page.
11. Contact Us
If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:
- Live Chat: Click the live chat icon on the Platform to speak with us directly — available in Bengali and English, seven days a week, 24 hours a day
- Email: [email protected]
We will review your request as promptly as possible. For general enquiries, live chat provides the fastest assistance.
Answers to common questions about using the Platform are available in detail on our FAQ page — you will find answers there on account, payment, and security topics.